Frequently Asked Questions

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Q: Why should I have my pet groomed?

A: Regular grooming keeps your pet healthier, happier, and more pleasant to live with. Bathing and conditioning remove allergens and dander, help control parasites, and reduce odor. Brushing improves skin tone and circulation, makes the coat healthier and more attractive, and cuts down on shedding. Keeping nails clipped short makes the animal more comfortable and is easier on your floors. Regular ear care can help prevent ear problems. Grooming sometimes uncovers hidden medical issues (tumors,lesions,ect.) that may not be discovered otherwise. In addition, most pets thoroughly enjoy the pampering they receive at the "spa".

Q: I like my dog when his coat is long and fluffy, but every time I get him groomed the groomer tells me I have to shave him. Why?

A: The key to good grooming is communication. If you want your dog to have a fuller look ask your groomer how best to accomplish this (they want you to be happy!). In cases where an animal's coat has become matted a shavedown may be the only option. Matts form in the dog's soft undercoat next to the skin and even though the top coat may look fine, the underlying matts make a long cut impossible. If the coat is not too far gone, dematting may be an option, but a lot of animals will not tolerate the discomfort this can cause. We do not dematt if we feel it would be too hard on the pet.

The good news is, even if your pet does have to get a "crew cut", hair grows back. Your groomer will be happy to instruct you on proper brushing techniques to maintain your pet's coat between groomings. We can put your pet on a regular grooming schedule to attain the haircut you want.

Q: I don't like the traditional haircut my breed of dog usually has. Can you do something different?

A: Many people modify or even completely change the style of their dogs hair to suit their own tastes and lifestyles. Our groomers will be happy to customize your pet's haircut. Owners of dogs with heavy or long coats may find that all that hair and an active lifestyle simply don't mix, and go for shorter, "maintainence" haircuts. Others may prefer a shaggy look over their breed's typical tailored trim. Choose the style that best suits you and your pet.

Q: How long will it take for my pet to be groomed?

A: Grooming times vary and are dependent on size, amount of coat, condition of the coat and services performed, as well as the temperament of the individual animal. Because animals have short attention and tolerance spans, we find it is less stressful for both animal and groomer if grooming is accomplished in several short segments as opposed to one long stretch. Down time in between procedures helps animals stay rested and relaxed.

When you call to make your appointment, please advise the receptionist if you have a time you prefer to pick up your pet and every effort will be made to accomodate you. If you need to leave your pet with us for the day that is fine too, as we have extended hours on Tuesdays and Fridays for customers who want to leave their pets while they are at work.

Express grooming is available for animals with health or other issues, but may be restricted to certain days or times.

Q: I had my dog treated for fleas but he's still scratching. Why?

A: Flea treatment will remove any fleas present at the time of grooming. It will not prevent the animal from becoming reinfested with fleas. It is essential that while your pet is being treated for fleas at the groomers, you are treating the pets environment - the house, yard, car - anywhere you pet spends time. Follow up preventive treatment with a spot-on product is also recommended. If you are dealing with a severe infestation, this process may have to be repeated more than once. Your groomer will advise you of your pet's level of infestation.

It is also important to remember that removal of fleas does not equal removal of itch - just as a mosquito bite continues to itch for days after the mosquito is gone,flea bites will continue to itch after the fleas have been removed. Some animals have allergies to flea bites which may require veterinary attention.

Q: I just had my dog bathed but he still has an odor. Why?

A: Being clean does not always guarantee that an animal will be odor free. There are many things that can cause pet odor that, unfortunately, grooming does not always correct. Chronic ear infections are a major source of bad odor. These will need to be remedied by veterinary care. Teeth in need of dental attention can make the whole animal smell (and feel) bad. Many animals, especially older ones, develop chronic skin conditions that cause "doggy odor". Bathing may help briefly, but the odor usually returns. Your veterinarian may be able to prescribe special shampoos, medications or a change of diet to remedy these conditions.

Also remember that if your pet wears a collar every day that it picks up and retains pet odor. We recommend that you launder your pets collar while he is being groomed so that you are not putting a smelly collar back on a clean pet.

Q: I just had my dog groomed. Why is he still shedding?

A: The process of bathing and grooming an animal disturbs its hair follicles and this may precipitate additional shedding for 24-48 hours after grooming. The excitement of being out of its home environment may also cause some initial stress shedding. This is perfectly normal. After the initial 24-48 hour period after grooming the animals coat should start to settle down and return to normal.

Q: What are anal glands?

A: Anal glands are little sacks located on either side of a dog's rectum that exude scent when the dog has a bowel movement. When these sacks become full they may itch or become uncomfortable, causing the dog to scoot along on his rear end and/or have a bad odor. Our groomers express anal glands as part of your dog's bath. Please be aware that we express glands externally (not internally as veterinarians generally do) and this method may not be as thorough as one performed by your veterinarian. Anal gland problems should be referred to your veterinarian.

Q: Do you clean teeth?

A: We perform teeth brushing, not to be confused with scaling done by veterinarians where the animal is sedated and plaque is removed. Brushing is done with a disposable toothbrush and flavored toothpaste, followed with a breath freshening rinse. Most dogs seem to enjoy the process. This is an additional service that must be requested.

Q: Why is my dog so thirsty when he comes home?

A: It is perfectly normal for animals to be thirsty and drink alot of water whenever they come home from an activity that is not part of their normal routine. Being out of their home environment, much less being around other people and pets = excitement = thirst. Pets are offered water while in the shop, but not all animals will drink strange water from a strange dish. If your pet has a medical condition that requires it to drink alot please bring you own water and dish from home. When your animal first arrives home it may be wise to limit the amount of water he has available so he doesn't overindulge and make himself sick.

Q: Do the dogs get bathroom breaks?

A: Dogs and cats are kept in roomy kennels while with us and most have no problem relieving themselves. Because of our proximity to Rt. 4 and the unruliness of some of the dogs entrusted to our care it is not our policy to walk pets outside (if an animal is letting us know it needs to go outside we will make an exception). If your animal has medical needs that require frequent bathroom breaks or if you want your animal walked while it is with us please let our staff know. We also recommend that you give your pet a good walk prior to bringing it in for its appointment.